General conditions


Cancellation Policy:
Cancellations from the day after booking confirmation to 30 days before arrival 10% 
Cancellations from 29 to 21 days before arrival 30% 
Cancellations from 20 to 11 days before arrival 50% 
Cancellations from 10 to 0 days 100%

Optional:
bedlinen and towels euro 25.00 per person
babycot/highchair/stroller euro 15.00
heating/airco euro 10.00 per night (included in the period 30th June to 15th September)

Tourist tax to be paid at the arrival by cash

Payments:

  • 30% deposit within 2 days from the confirmation, balance 30 days before arrival
  • by credit card (needed number and expire date) 
  • by bank transfer

Following to the payment of the balance you will receive the invoice and a voucher with all information for the check-in per e-mail. Please print it and show the voucher at your arrival.

Arrival/Departure: The day of arrival you can collect the key from 3pm to 6.30pm. The day of departure apartments must be vacated within 10am. We please you to contact us in case of late arrival/early departure. For late arrival/early departure you could be required to pay 20.00 euro supplement. For late arrivals you are required to send a copy of the personal Id or passport of all the participants otherwise it would not be possible to collect the key.

Prices: The rates are in Euro per apartment/villa per week/night. Rates include utilities (water, gas, electricity) and parking. Regarding final cleaning, Wi-Fi (if available), air conditioning and heating (where present) guests have to refer to the booking proposal. Bed linen and towels are extra (included at Le Ginestre, Casa Aurora and Tenuta Palù), baby cots and highchairs has to be reserved at least 1 week before arrival otherwise they could not be available. They are anyway extra costs to be paid at the arrival. Tourist tax has to be paid cash upon arrival.

Refundable security deposit requested upon arrival to be paid by credit card. It will be refunded at within 72 hours after departure after the agent has inspected the conditions of the property and its contents. Stove must be cleaned, garbage must be taken away or they will be charged on your deposit. The fridge must be empty. In severe cases of disturbance to other guests the deposit could be withholded. 

Renting conditions

It is forbidden to accommodate more people than allowed by the number of beds indicated in our offer. In this respect, children are considered as adults. The use of stoves or electric heaters is not allowed. All guests are obliged to respect the rules of the house and to scrupulously observe the rules concerning the quiet especially during the afternoon and night. In case of unpredictable events, the renting agency can replace the booked apartment with another one with having the same characteristics. In this case, any additional cost will be charged at the agency.

 

Apartments equipment

All our apartments are completely furnished and equipped with stove, fridge, pots, plates, glasses, dishes, hot and cold running water, 220-volt electricity. Blankets and pillows are available for each bed. The customer must bring only bed linen, bath towels, tablecloth and dishtowels. Please note that in Italy double beds have got 1 big mattress (170x190). Swimming pools are opened from 01ST June to 15th September (dates may change according to the weather).

Pets: Small pets allowed only where specified. In any case, they are not allowed in the common areas and near the swimming pool and cannot be let alone in the apartment.

Reclamations: On arrival or within the next day. Complaints reported at the end of the holiday will not be taken over.