GENERAL TERMS AND CONDITIONS
The following General Terms and Conditions regulate the contractual relationship between the Guest (hereafter the "Customer") and Regarda srl (hereafter the "Company") following the booking and payment of the accommodation chosen from those available on the website www.regarda.it (hereafter the "Site") directly or indirectly, through any mobile device, by e-mail or by telephone. The following general terms and conditions set out the terms and conditions of the contract between the Company and the Client who books and purchases services through the Site, as well as the temporary rental contract stipulated between the Client and the Company, which acts in the name and on behalf of the owners of the accommodation, and which relates to the chosen accommodation. The Client is obliged to accept these General Terms and Conditions and the specific conditions relating to the accommodation or individual services (such as duration, price, applicable taxes and legislation). The Client must therefore carefully read the General Terms and Conditions and any special conditions applicable to individual services, available on the Site before making a reservation. By making a reservation or purchasing a service offered by the Company, the Customer automatically accepts the General Conditions described herein. The General Conditions may be changed at any time, without prior notice, it being understood that such changes will not be applied to orders placed by the Client prior to the change.
By accessing the online platform www.regarda.it, the Customer can view and consult the real-time availability and prices of accommodation managed by Regarda srl or its Partners. If the chosen accommodation is available for the period selected, the Customer can confirm the booking by providing his/her personal details (name, surname, email address, telephone, address). In order to complete the reservation, the Customer shall pay by credit card or bank transfer the amount indicated in the order summary (deposit or balance), following the instructions. Once payment has been made, the Company will send the Customer a booking confirmation e-mail containing details of the amount paid, the duration of the stay, the number of people accommodated, including any compulsory or additional extra services. The reservation will not be confirmed until the payment has been successfully made (in accord with the procedures governing the Cancellation Policy) and the Customer has received the e-mail confirming the reservation.
Rates and payment
The rent for stays of less than 30 days is shown in the order summary, which also includes the amounts for cleaning and additional services (e.g. linen). For stays of less than one month, the total amount includes the owner's rent, electricity, gas, heating and water utilities. At the time of booking, or prior to check-in, in accordance with the deadlines indicated in the "Cancellation Policy", the Customer must have already paid the full amount of the stay for the period indicated through the chosen payment method. Extra Costs refer to optional or mandatory services provided by the Company and selected by the Customer. These services shall be invoiced applying the VAT rate of 22% as stipulated by law. The rate does not include tourist tax, which shall be paid in cash upon check-in as provided for by the regulations of the municipality to which the accommodation facility belongs.
The cancellation policy will be indicated in the offer sent by email to the customer or on the website or platform where the customer is finalising the booking and on the booking confirmation. The cancellation policy may change from period to period.
Check-in and check-out rules and information
The customer is required to confirm the check-in time according to the methods indicated in the booking confirmation email or through the communications sent by Regarda srl prior to arrival. Check-in will take place according to the established times and in two methods: at the property by meeting a member of our staff, via smart lock or at the designated Welcome Point. Upon check-in, the Customer provides the staff in charge of the Company with the identity documents of each adult and minor who will be using the accommodation for identification purposes before the security authorities (State Police). The identity documents valid for this purpose are: identity card or driving licence for Italian citizens, identity card for EU citizens, passport for non-EU citizens. Failure to show the identity documents of each guest will result in the guest being prohibited from entering the accommodation. The Customer undertakes not to accommodate a superior number of guests to that indicated in the Booking Confirmation.
If the Customer does not respect this obligation, he/she shall pay the Company a supplement for each additional person and a penalty of 100 euros per day as long as the total number of beds made available and declared to the competent authorities is not exceeded. The Customer undertakes to sign the Rental Contract in digital or paper form, which shall be drawn up in accordance with the national legislation in force (Legislative Decree 431 of 9 December 1998). By signing the contract, the Client accepts the terms and conditions, the rules and regulations of the property. For bookings of stays of less than 30 days, a credit card will be required to guarantee any damages that may occur (Postepay, debit cards or prepaid cards of any kind will not be accepted). If the customer does not provide a credit card as a guarantee, a cash deposit will be requested, which will be returned after verification that no damage has occurred in the accommodation. The Customer agrees to allow the Company's appointed personnel and/or any third parties, who may be identified upon the Customer's request, access to the accommodation to carry out any necessary repairs and/or maintenance. Except in cases of emergency, the Customer shall be informed in advance via his contact details. If the Customer does not respond in time, the appointed Company personnel shall have the right to access the accommodation. The return of the keys is compulsory in accordance with the procedures that will be communicated upon check-in and according to the availability of Regarda srl personnel.
When required and explicitly indicated in the "Extra Fee" section of the accommodation detail page on the Site, at the moment of handing over the keys, the Customer pays the amount of the security deposit to the person in charge of check-in. The security deposit required depends on the length of stay, the type of accommodation of particular value and/or the presence of animals. The security deposit shall be returned to the Customer in full within 72 hours of departure, after resolution of the contract. It is understood that, in the event of damage caused by the Customer to the accommodation, the Company shall be entitled to retain the security deposit. In any case, the Company shall be entitled to compensation for any greater damages. The security deposit shall not be required from customers covered by the AirCover or EasyRent policies of Europ Assistance.
If the Company, for reasons beyond its control, is unable to admit the Customer to the accommodation, or to guarantee the stay as stipulated in the booking confirmation, it reserves the right to offer to replace the accommodation with another of equal or superior quality. Such reasons are, for example, sudden plumbing problems, lack of cleaning by the company in charge, or any other reason that makes it impossible for the Customer to stay in the accommodation guaranteeing his or her safety.
Rules of the accommodation
The Customer undertakes to use the accommodation with care, keeping it clean, refraining from any activity that may cause damage to it and/or to any structure belonging to the property and/or to its common parts and/or to the property inside it. The Customer agrees to respect the hours of rest from 1.00 p.m. to 3.00 p.m. and from 11.00 p.m. to 8.00 a.m. and not to disturb those living nearby under any circumstances. Parents are responsible for the behaviour of their children. It is not permitted to organise parties in the accommodation or to accommodate persons not registered on the reservation.
It is forbidden to use the accommodation for illegal activities. It is forbidden to copy and/or hand over the accommodation keys and/or reveal the access codes to third parties. Loss or breakage of the keys and/or lock will result in the refund of the cost of a new lock and 5 new sets of keys. The Customer undertakes to observe, throughout the period of the stay, the ordinary precautions and security measures to prevent strangers from entering the Accommodation. It is understood that in the event of failure to comply with this obligation, the Customer shall be responsible for any damage caused to the Accommodation and/or property inside it. Unless expressly authorised in writing by the Company, it is forbidden for the Customer to accommodate animals of any species. Four-legged friends, if duly declared and included in the booking, are in any case not allowed in the common areas and pool area. Any droppings must be collected from the garden and common areas as good practice dictates. Please do not leave your pets alone in the accommodation.
Smoking is strictly forbidden in the appartments. The use of your own cookers or electric ovens is not permitted.
The customer is obliged to respect the condominium rules and the swimming pool rules set out on the signs shown at the entrance to the swimming pool and on the residence's paths. If the pool is not equipped with sunbeds and deckchairs for shared use, it is possible to bring those provided in the property, on the condition that they are picked up every evening. The swimming pools (where present) do not have lifeguards; therefore, responsibility for use and access rests solely with individual bathers. Children must be supervised at all times, as they are the responsibility of their adult carers. The pools are regularly open from June to September unless otherwise indicated in the description of the specific accommodation.
In order to reduce environmental impact and to comply with current regulations, the Customer is obliged to carry out proper waste separation by following the instructions of the municipality to which the accommodation belongs or, where present, those within the Accommodation. The Customer shall dispose of waste himself/herself in the appropriate bins. For any doubts, the Customer is requested to contact the receptionist who checked in. If rubbish is found on departure that has not been properly sorted or disposed of in the appropriate bins (where present), the cost of disposal will be charged.
Penalties and Responsibilities
In the event of conduct contrary to the proper management of the property, the Customer shall pay the Company a penalty equal to 200% of the rent indicated in the premises of the contract. The Company shall also have recourse to the security deposit, without prejudice to the right to compensation for any further damage suffered. The Company shall never be held liable for any theft suffered by the Customer, whether through breaking and entering or tampering with the entrance or in any other way within the Accommodation. The Customer therefore agrees not to leave their personal belongings unattended within the Accommodation. The Company shall not be liable to the Customer for any suspension and/or interruption of the supply of electricity and/or gas and/or water and/or internet independent of the Company.
Processing of personal data
The Customer authorises the Company to disclose his personal data to third parties in connection with lease obligations (Legislative Decree 196/2003).